Privacy Policy

Effective Date: July 17, 2025
Last Updated: July 17, 2025
At Contello (“we”, “us”, or “our”), accessible at https://contello.work, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Cyprus.

1. Who We Are

Contello is operated by a company established under the laws of Cyprus. If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: hello@contello.work
Address: A.G. Leventi, 5, THE LEVENTIS GALLERY TOWER, 13th floor, Flat/Office 1301, 1097, Nicosia, Cyprus.

2. What Data We Collect

We may collect and process the following personal data:
Identity Data: name, username, company name
Contact Data: email address, phone number
Billing Data: payment card details, billing address
Technical Data: IP address, browser type, device information, cookies
Usage Data: information about how you use our website and services
Marketing Data: preferences in receiving marketing communications
We do not knowingly collect data from individuals under the age of 16.

3. How We Collect Your Data

We collect data in the following ways:
When you submit a form on our website
When you create an account
When you make a payment or purchase
Through automated technologies like cookies and analytics tools
When you contact us directly via email or chat

4. Why We Use Your Data

We use your personal data for the following purposes:
To provide and manage our services
To process payments and issue invoices
To respond to inquiries and provide support
To improve the performance and usability of our website
To send updates, offers, or important notices (only with your consent)
To comply with legal obligations (e.g., tax and financial regulations)

5. Legal Bases for Processing

Under GDPR, we rely on the following legal bases to process your personal data:
Contractual necessity – when processing is needed to fulfill a service you requested
Legal obligation – to comply with laws (e.g., tax or anti-fraud regulations)
Consent – for marketing or optional data collection (you may withdraw consent at any time)
Legitimate interests – to improve our services and prevent misuse

6. How We Share Your Data

We do not sell your personal data. However, we may share it with:
Payment processors (e.g., Stripe, PayPal)
Hosting and analytics providers (e.g., Google Cloud, Cloudflare)
Professional advisers (e.g., lawyers, auditors)
Authorities if required by law
All third parties are required to respect your data and comply with GDPR.

7. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA). When data is transferred internationally, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).

8. Data Retention

We keep your personal data only for as long as necessary:
Account data: retained while your account is active
Payment data: retained for 6–10 years to comply with tax laws
Marketing data: retained until you withdraw consent
Contact forms or support requests: usually kept for 12–24 months

9. Your Rights Under GDPR

You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to processing or withdraw consent
Request data portability
Lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus)
To exercise your rights, please contact us at hello@contello.work.

10. Cookies and Tracking

We use cookies and similar technologies to:
Recognize returning visitors
Analyze website traffic and behavior
Personalize content and ads (with your consent)
You can manage cookie preferences through your browser or the cookie banner when visiting the site. More details can be found in our Cookie Policy (if available).

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:
HTTPS encryption
Secure cloud infrastructure
Access control and user authentication
Regular security audits
However, no system is 100% secure, and we cannot guarantee absolute protection.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified on our website or by email where appropriate.
Last update: July 17, 2025

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy:
Email: hello@contello.work
Supervisory authority:
Office of the Commissioner for Personal Data Protection (Cyprus)
Website: https://www.dataprotection.gov.cy
Contello operated by a limited liability entity UNIMAY LTD, Registration number: HE 458083, Registration address:A.G. Leventi, 5, THE LEVENTIS GALLERY TOWER, 13th floor, Flat/Office 1301, 1097, Nicosia, Cyprus.