Q:What is Contello?
A:Contello is a next-generation AI platform designed to assist educators, students, content creators, and organizations in analyzing, enhancing, and transforming written content. From academic materials to business documentation, Contello offers tailored AI processing to optimize clarity, structure, tone, and originality.
Q:Who is Contello intended for?
A:Our platform is built for professionals and institutions that work with text-intensive materials, including:
Students & Researchers — for assistance with essays, theses, and content structuring
Educators — for lecture generation, content simplification, and exercises
Writers & Editors — for rewriting, abstracting, and stylistic refinement
Businesses — for producing high-quality summaries, briefs, training documents, and reports
Q:What types of tasks can Contello perform?
A:Contello supports a wide range of AI-powered services, including:
Text summarization and abstract generation
Essay refinement and report transformation
Structural editing and tone adaptation
Grammar, flow, and logic improvements
Plagiarism and originality checks
Analytical insights on document structure and intent
Educational content generation for lectures and study material
Q:What file formats are supported?
A:Contello currently accepts:
PDF (.pdf)
Word (.docx)
Users may also paste raw text directly into the interface.
Q:How is pricing structured?
A:Contello offers pay-per-project pricing with four tiers, depending on document size and required processing depth:
▸ Mini-AI (€1–4.99)
Up to 1,000 words or 1 page
Single AI processing task
No analytics or stylistic tuning
For simple rewrites or quick edits
▸ Smart-AI (€5–49.99)
Up to 5,000 words or 5 pages
Choice of two AI processing tasks
Basic AI insights
Suitable for standard educational and editorial use
▸ Pro-AI (€50–499.99)
Up to 50,000 words or 50 pages
Full suite of processing tasks included
Advanced analytics and structured output (PDF/DOCX)
For academic, professional, or instructional use
▸ Custom Order (€500–5000)
Up to 500 pages
Fully tailored AI logic and output format (e.g., PDF, Excel)
Suitable for institutions, research teams, and enterprise-grade projects
All pricing is one-time and based on actual content scope and requirements — no subscriptions or recurring fees.
Q:Is my data secure?
A:Yes. We implement strict confidentiality and encryption standards.
Documents are processed in secure environments
Files are not stored permanently or used for AI training
GDPR and data privacy compliance are integral to our architecture
Q:What is the average turnaround time?
A:Mini-AI / Smart-AI projects are typically completed within minutes
Pro-AI tasks may require up to 1–3 hours, depending on complexity
Custom Orders are handled with defined delivery times in direct communication with the client
Q:Do you offer refunds or revisions?
A:If the result does not meet your initial project brief, we offer free revisions or partial credits on a case-by-case basis.
Please contact support@contello.work with your request and order reference.
Q:How can I contact Contello?
A:You can reach our support team via email at support@contello.work.
We typically respond within 24 hours (Monday to Friday, CET).